17
Mar
10

Which Car Dealers are the Best in Customer Service?

J.D. Power and Associates just released the results of their 30th annual Customer Satisfaction Survey for Auto Dealer Service.  This information helps potential customers make better decisions when dealing with a car dealership.  When you need to go to get your car serviced whether it is for repairs, maintenance, or recalls it is important to go to a dealership that has exceptional service.   About 114,200 people were surveyed for every car brand sold in the US on 5 key factors.  The factors included overall service quality, how the service experience was initiated, the experience with the service advisor, the overall impression of the service facility and the experience picking up the vehicle from a service appointment.

Based on a 1,000 point scale the results are below: 

These results compared with last year’s results make interesting findings. The Lexus won the number one spot last year as well meaning that other car dealerships should take notice of their service.  Mercedes Benz and Cadillac have had a large improvement from the results of 2009.  On the contrary Volvo’s scores went from 767 last year to 763 this year.  Do you agree with these findings? Let me know by leaving a comment.   

If you would like to read the full article written by Aol Autos, click here.


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